When a particular individual behaves according to your wishes, you have influenced that person. There are many situations in which you may want to influence another person’s behavior. You may want a child to stop whining, a member or a client to try a new program, or a coworker or subordinate to complete an undesirable task. Different situations call for different approaches. According to David A. Whetten and Kim S. Cameron in their book Developing Management Skills, there are three influence strategies- retribution, reciprocity and reason.
September 12, 2014